SHENKE
Severe Slippage
compensation
$698(USD)
33day3hour
SHENKEResolved
Hong KongXMReply
Reply
Dear customer, first of all, thank you for choosing XM and for your support! Regarding your complaint about account 80813211, since you have also sent an email regarding this issue, we have replied to your registered email on October 10, 2023, platform time. Please verify and check it. Thank you! If you have any questions, please feel free to contact us by visiting the XM official website at https://www.globalxmtraders.com/cn/ and clicking the green headset icon at the bottom right corner to reach customer service. XM offers 24/7 customer support from Monday to Friday, and we are very happy to assist you. Once again, thank you for your understanding and support of XM.
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SHENKEStart Mediation
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MT5 account number 80813211, principal is 2002 dollars. The Stop Loss is set at $1304 and the balance of the account is $698. As a result, the price broke through the stop loss, and the position was not closed! The position was liquidated! Claim compensation for the remaining funds of $698!
Statement：
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