BABOSA
2023-11-13 10:27
China
EC deliberately liquidated the account
[Object] 
EC Markets
[Issue]
Severe Slippage
[Requirement]
compensation
[Amount]
$5,717(USD)
[Time]
14day15hour
BABOSASolved after user's confirmation
2023-11-28 01:54 
Hong Kong
Hong KongEC MarketsReply
2023-11-27 13:55
United Kingdom
Reply
The gold dropped on Monday, leading to the liquidation of customer's account. We sent a compensation plan to the customer by email. But he disagreed. And then we gave another one, and the customer didn't reply.
WikiFX Overseas Customer ServiceContact Broker
2023-11-13 13:36 Hong Kong
Hong KongContact Broker
WikiFX Mediation CenterVerified
2023-11-13 10:54 Hong Kong
Hong KongVerified
BABOSAStart Mediation
2023-11-13 10:27 Hong Kong
Hong KongStart Mediation
EC liquidated my account. XAU/USD on other platforms fell to around 1930, but only EC fell to 1920.
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