2023-11-16 18:37
China
Failure to stop the loss at the stop-loss price results in losses that no one will deal with.
[Object]
Exness Exness
[Issue]

Severe Slippage

[Requirement]

compensation

[Amount]

$1,500(USD)

[Time]

19day3hour

2023-12-05 21:58
Hong Kong Hong Kong
2023-12-01 18:46
Hong Kong Hong Kong

Supplemental Materials

Please stay away from this illegal broker, which takes a gamble by infinite leverage. So terrible platform.

2023-11-27 08:40
Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

2023-11-22 21:07
Hong Kong Hong Kong

Supplemental Materials

The platform didn't execute my orders, while the stop loss was triggered at 151.619. This is an illegal broker.

2023-11-18 11:55
Hong Kong Hong Kong

Supplemental Materials

The platform acted shamelessly on the excuse of different account types when I showed the evidence. And I acquired again usdjpym's price151.619 at 13:30:03 as they said. Now the broker passes the buck with different excuses.

2023-11-16 21:23
Hong Kong Hong Kong

Supplemental Materials

This is the data acquired from tick history of exness website. At 13:30:03, the price of 020Z stood at 151.625. Please help me check it. Thank you.

2023-11-17 09:45
Hong Kong Hong Kong

Contact Broker

2023-11-17 08:39
Hong Kong Hong Kong

Verified

2023-11-16 18:37
Hong Kong Hong Kong

Start Mediation

The stop loss price was 151.63, and the transaction reached 151.26, resulting in a loss of more than 1,500 US dollars. Feedback that customer service has no one to deal with the problem.

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