2024-03-01 08:59
China
On 2024.2.28, my MT5 account in exness was liquidated with 48,545 US dollars in the case of hedging!
[Object]
Exness Exness
[Issue]

Others

[Requirement]

compensation

[Amount]

$48,545(USD)

[Time]

49day13hour

2024-04-20 14:15
Hong Kong Hong Kong
2024-03-21 14:01
Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

2024-03-04 12:11
Hong Kong Hong Kong

Supplemental Materials

I request the regulatory authorities to provide me with an explanation. I've incurred a loss of over 300,000. Is there really no one overseeing such a situation?

2024-03-04 15:42
Hong Kong Hong Kong

Contact Broker

2024-03-04 14:13
Hong Kong Hong Kong

Verified

2024-03-01 08:59
Hong Kong Hong Kong

Start Mediation

The account was locked years ago, and there has been no problem, and the account margin is sufficient. On the evening of February 28, 2024, I failed to recharge 260, and the available balance in my account was close to 600 US dollars. At around 1 a.m., I saw that all the $48,545 in my account was liquidated!

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