ExnessReply

2024-03-20 09:28

Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

NAJI，NAJIStart Mediation

2024-03-18 08:51

Hong Kong

Start Mediation

After the funds were defrauded that night, I immediately contacted customer service. Two days after being defrauded, I deposited another US$179 and started trading. When I wanted to withdraw some money for dinner on Saturday, I found that the account could not be withdrawn. I contacted customer service and received different answers from two customer service. One said due to technical reasons, the impact is small regardless of the account. I was asked to withdraw money again on Monday. Another customer service said that there was a problem with the withdrawal wallet address and asked me to provide account proof, but that address belonged to a scammer. Why could the scammer easily transfer the funds to a strange wallet address, while my account was used to withdraw funds? They all the same wallet address. Please check. I have used this account for several years and am a loyal customer. I have always traded on the ex platform. This is the first time I encounter this situation. I hope it will be solved quickly and I will wait for it to be released. I was hungry, so I asked the platform to give me $200 first. Then they can continue to investigate and verify, and I won't be so anxious.