EC MarketsReply

2024-06-07 08:59

United Kingdom

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girsihStart Mediation

2024-04-09 21:20

Hong Kong

Start Mediation

My trading account is 2082299. On April 20, 2024, I performed two normal short orders of gold. As a result, the order transaction price deviated from the actual market price by more than ten pips. The transaction order number was 14307770/14307793. Then I transferred the funds to the account with the same name and continued trading, thinking that there might be a delay issue with the previous account. But when I trade on an account with the same name, I still have the same problem. The transaction time was April 4, 2024, at 20:36:16 intraday time, and a gold multi-order transaction was conducted, which still deviated from the actual market price by more than 10 pips. On the same day, a short order of 0.1 Nasdaq index was traded at 20:47:43 intraday time. The purchase price was 18280.1. The purchase price deviated from the actual market price by more than 30 pips. Then I triggered the stop loss, the stop loss price was 18319.7, and the final closing price was 18342.2. The stop loss deviated from the actual price by more than 30 pips, and the total deviation was more than 60 pips! On the same day, another short gold transaction was conducted, which still deviated from the actual market price by more than 10 pips. I contacted customer service, but they still couldn't solve the problem. I sent an email to the platform but got no response. My demand is that the platform must compensate my account for the losses incurred when trading! I hope the platform can contact me in time! Solve the problem! A platform with such a high rating would have such problems! I'm really disappointed!