2024-05-20 16:54
Vietnam Vietnam
Axel burned customer's account
[Object]
AXEL AXEL
[Issue]

Others

[Requirement]

compensation

[Amount]

$3,480(USD)

[Time]

37day18hour

2024-06-27 10:56
Vietnam Vietnam
2024-05-28 10:54
Australia

Reply

Dear user, after verification, we confirm that you activated the copy trading feature for your MT4 trading account 914816 in our system on 2023-08-16 at 02:00:54. This feature allows you to trade by following the trades of selected traders. All these actions were independently decided and executed by you. By voluntarily choosing and enabling the copy trading of selected traders, you also acknowledge and agree that you bear full responsibility for all results of the copied trades. Thank you very much for your understanding and support. Sincerely, Trading Team, Axel Private Market Limited.

2024-05-21 12:52
Hong Kong Hong Kong

Contact Broker

2024-05-21 10:01
Hong Kong Hong Kong

Verified

2024-05-20 16:54
Vietnam Vietnam

Start Mediation

I was guided by the broker of axel private market limited to open an account and use the copytrade service with information about more than 1200 leading traders in the world. Initially, they made a profit and offered to deposit more. After depositing 3480 usd into the mt4 account with the number 914816, I reported that I had no money left. Then the floor expert placed very dense orders with large vol, against the trend, causing the account to lose all money. From the day the account was opened in August 2023 to September 27, 2023, my account lost all money and I have not withdrawn any time. I would like to provide the transaction history for you to check.

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