LIRUNEXReply

2024-07-31 18:25

Marshall Islands

Reply

After review, we found that there seems to be a discrepancy between the agreement reached by the client and the IB. Although the IB has made efforts to provide trading advice, the results do not appear to meet expectations, leading to financial losses for the client. We have requested that the IB fulfill all commitments to the client and resolve any issues. Please rest assured that we take such matters seriously, and if the IB fails to provide the agreed-upon services, we will take appropriate action. To ensure customer protection and satisfaction, we will closely monitor the IB's performance and address any shortcomings. The trust and satisfaction of our clients are crucial to us, and we are committed to resolving this issue to the client's full satisfaction. Thank you for your patience and understanding. If you have any further concerns or need additional assistance, please feel free to contact us. Email: support@lirunex.com

Xuân Thùy 5436Start Mediation

2024-07-18 22:14

Vietnam

Start Mediation

The introducing broker (IB) of the customer's trading account on the exchange said it would take responsibility but did not fulfill its promise.