DBG MarketsReply

2024-08-08 11:16

United Kingdom

Reply

The time it takes for deposits and withdrawals to be credited is affected by various factors, including but not limited to bank processing speed, congestion of orders during peak periods, and the confirmation time of traders. The platform cannot provide compensation for losses incurred due to deposits not being credited. To ensure timely funding during your trading process, you can deposit spare funds in an account under Wang's name in advance. This way, if other accounts need additional funds, you can transfer money between accounts in a timely manner. If you have any further questions, please feel free to contact us.

PINGStart Mediation

2024-08-05 15:16

Hong Kong

Start Mediation

From 9 AM to 12 PM, I continuously attempted to deposit funds, successfully depositing $3500 from Alipay only once. I tried to deposit again, but due to risk issues with the recipient information provided by the platform, my Alipay account was restricted for 7 days. Despite various attempts, the funds could not be deposited on time, and the account manager was unable to resolve the issue promptly. The so-called service solutions, which I tried over 15 times, were ineffective and led to the liquidation of my account. In typical scenarios, if we purchase goods or are dissatisfied with a service and suffer losses as a result, the responsible party assumes full liability or compensates for the losses. If the trading platform cannot accept this responsibility, I will file a complaint with the relevant authorities according to law and submit evidence to forex regulatory platforms to protect my rights.