ATFXReply

2024-09-24 14:02

United Kingdom

Reply

The agent and the client are in discussions for a settlement, but there are currently no new developments.

JIANGSUHUAIANSupplemental Materials

2024-09-04 16:42

Hong Kong

Supplemental Materials

Hello, I'm not sure what happened, but the sequence above is a bit disorganized.

JIANGSUHUAIANSupplemental Materials

2024-09-03 05:44

Hong Kong

Supplemental Materials

We Wei Soy Milk and two carrots, Yang Xu, are both client managers at ATFX China branch. The "Manager Wan" mentioned in the text is the chief analyst of the company who provides one-on-one assistance to clients with a minimum investment of over $100,000. Lu Fengsheng, Liu Tianhao, and Chen Chen are also involved in one-on-one assistance for investments over $10,000. Chen Chen is the head of the risk control department at the company. I have his WeChat in my photo and a recorded phone conversation; this is just the beginning. I sent an email to the company’s customer service to resolve this issue. The head office then contacted him, and he reached out to me to solve the problem, but it was not resolved. Later, when I tried to contact him again, he ignored me. From August 1st until yesterday, the company has been dragging its feet and making excuses, saying they would contact me if there were any updates. Therefore, I had no choice but to seek help from my company’s leadership to assert my rights and recover my funds.

JIANGSUHUAIANSupplemental Materials

2024-09-02 18:26

Hong Kong

Supplemental Materials

The account holder's name is Qiu Wenke, but I mistakenly wrote the name of the platform company instead.

JIANGSUHUAIANStart Mediation

2024-09-02 18:19

Hong Kong

Start Mediation

Hello, leaders of ATFX company! I am a customer under the name of your company's branch in China, Qiu Wenke. Account number 693088859. On May 6, 2024, a female member of the branch, with WeChat ID "维维豆奶", called me and invited me to join the Tencent Meeting live room to listen to the teachers' analysis of the gold market, current price calls, and the success rate of one-on-one calls by teachers offline is over 90%. They also mentioned that each trade strictly sets a stop loss of 3 to 5 US dollars. In the live room, Teacher Wan said that for major non-farm payrolls, a stop loss of one US dollar plus one cent is not allowed. Teacher Lu has successfully completed 133 consecutive trades, and Teacher Liu also teaches in the same way. I have intermittently attended several classes, and later the broker changed and invited me to the live room with a new WeChat ID called "两根胡萝卜经纪人". I have been attending classes for more than ten or twenty days. Due to work transfer, the teacher who taught the class changed to Liu, and the account manager Yang Xu. The live room still teaches in the same way, inducing you to open an account and deposit funds. With a starting capital of 10,000 US dollars, you can have one-on-one offline follow-up. With such a great team, I opened an account like this on June 18th, but did not deposit any funds. On the morning of July 29th, I deposited 9,800 US dollars. I contacted the account manager Yang Xu and arranged for Teacher Liu to provide one-on-one follow-up service. Before this, there were also teachers who communicated with me one-on-one through Tencent Meeting, and Teacher Liu also talked to me on the phone, inducing me to follow up early. At 14:35 in the afternoon, the current price was long at 2388, with a stop loss order at 2379 for short. The first trade made a small profit, aiming for a good start, deducting the transaction fee. The net profit from the spread was 311 US dollars. In the evening live room, the current price call was long at 2390.97, with a pending order for short at 2385. When it fell to 2388.01, I entered another long position. When it reached 2391.55, I closed one long position. Then, through WeChat, I received a current price call to add positions, two long positions, and two pending short positions at 2390. The market fell and the pending short order was modified to 2388, and then modified to 2385. At 11 o'clock in the evening, all these orders were placed. Teacher Liu told me to wait for the next day to close the positions. On the evening of July 30th, at 7:46 pm, I closed one long position and then placed another long position at 2395.12. It was equivalent to having three long and three short positions now. After going through this process, modifying the stop loss, the account balance of 9,800 US dollars was reduced to more than 6,000 US dollars. So, I was waiting for the positions to be closed. At 9:45 am, Teacher Liu told me to close all short positions, and then placed three short positions at 2387. When the market fell, it was modified to 2385. At 11:30 pm, three short positions were placed. In about 24 hours, the account balance of 9,800 US dollars was reduced to more than 3,000 US dollars. The trading results were far from what was taught in the live room. Teacher Liu told me to wait for the next two days for the non-farm payroll data to turn things around and try to recover the losses. I didn't listen to him. Around 8 o'clock on July 31st, I closed all positions and then withdrew 3,184.59 US dollars. Again and again, three times. You deceived me, induced and deceived me to place orders three times. I listened to you, and the fifth time my account was wiped out. Within two days, I suffered severe losses, losing 6,615.14 US dollars. I hope the leaders of your company will be fair and help me recover this amount in full. I am very grateful to the leaders of your company for helping us ordinary people recover our funds!!!