XMReply

2025-06-27 09:49

Cyprus

Reply

Dear Valued Client, thank you for choosing XM and for your continued support. Regarding your complaint about account 29143287, we have conducted a thorough investigation and verification. After multiple careful reviews and communications, we provide the following clarification: Transactions on Natural Gas Spot (Cash) products do not incur overnight interest (Swap), but they are subject to [Fair Value Adjustment (FVA)], also referred to as overnight adjustment. The "inventory fee" displayed in your trading platform represents overnight interest (Swap), which is why it shows as 0—these two are different concepts. The Fair Value Adjustment (FVA) is calculated as follows: FVA = Lot Size × Published Amount (Note: Marked as FVA-NGASCash in statements.) The [Overnight Adjustment] data is updated periodically, and the most accurate information can be found in the Client Area. For further details, please visit: https://my.xmforexcn.website/cn/instruments/energies. XM Reminder: Our platform also offers Natural Gas Futures, which do not incur [Overnight Adjustment] or [Overnight Interest] fees. However, futures contracts have an expiration date—products with a date suffix in their symbol are futures. Once again, we appreciate your understanding and support. Should you have any further questions, please visit the official XM website: https://www.xmforexcn.website/cn, and click the blue question mark icon in the lower-right corner to contact our 24/5 Customer Support (Monday–Friday). We are always happy to assist you. Thank you.

JIANLIBAO11Start Mediation

2025-06-20 20:19

Hong Kong

Start Mediation

XM知名外汇平台，后台恶意扣客户钱。事情是这样的我最近想做天然气，然后看到他们平台没收库存费，我以为是期货类型的。然后就在他们平台做了。我后面发现我的钱对不上。然后看到后台有扣款记录，也不是我的出金记录。我问客服，客服说什么调整什么东西。我就问天然气商品上面显示为0。然后我交易的单子上库存费一项显示为0。如果有库存费。库存费一栏上扣掉就是，我也能提前发现。现在在后台扣，我都扣了900多了才发现。