XMReply

2025-08-05 11:25

Cyprus

Reply

Dear Valued Customer, XM is committed to maintaining a fair and transparent trading environment for all clients. To this end, we have established clear terms and conditions to protect our community of traders from any form of abusive trading practices. Following a thorough investigation by our relevant department, we have found that your trading account is linked to another account that was terminated due to a violation of our terms and conditions. Any association with a client whose account has been suspended also constitutes a serious breach of our terms and conditions. As a result, in accordance with our policy, all profits or losses in your trading account have been voided. Our relevant department has provided full details of this action in the "Important Notice" email sent to you. If you have any questions or would like further clarification regarding your situation, please reply directly to that email. Alternatively, you may also contact our Customer Experience team via the live chat feature on our website and trading platform or by emailing support@xm.com. Best regards, The XM Team.

nampl02 tulatarnSupplemental Materials

2025-08-02 21:44

Thailand

Supplemental Materials

XM rejected my withdrawal request, confiscated all my trading profits, accused me of violating regulations, and ultimately closed my trading account while wiping out my profits. I have evidence to prove that I did not violate XM’s rules, and I have sent a message to the customer service center asking how I breached the regulations. I need proof of the violation and demand that XM refund my profits, as I have been investing and trading for many years and have never encountered such a situation.

nampl02 tulatarnStart Mediation

2025-08-02 05:37

Thailand

Start Mediation

ฉันโดน XM ปฏิเสธการถอนเงินและยึดกำไรที่ฉันเทรดได้ทั้งหมด และ กล่าวหาว่าฉันละเมิดกฏ และ ปิดบัญชีเทรดของฉันและล้างผลกำไรของฉัน ฉันมีหลักฐานว่าฉันไม่ได้ละเมิดกฏของทาง XM และฉันได้ส่งข้อความไปทาง ศูนย์บริการ และถามเจ้าหน้าที่บริการว่าฉันละเมิดกฏอย่างไรฉันต้องการหลักฐานว่าฉันทำผิดกฏอย่างไร และ ต้องการให้ทาง XM คืนผลกำไรเพราะฉันลงทุนและเทรดมาหลายปีไม่เคยเจอเหตุการ์ณอย่างนี้