Amount resolved within one month(USD)
$522,063
Number of People Resolved
14,916
HUIHAIFUCHEN
Unauthorized modification of customer orders, erasing profits
My mt4 account: 2037592, I have been trading with EC for several years, both my team and I have lost hundreds of thousands of dollars. Recently, I made a profit of over ten thousand dollars during the non-farm payroll, but the next day, I found that my mt4 account was reduced by eight or nine thousand dollars. The orders were modified by EC, such an unscrupulous broker. Currently, my account is in a loss state. Please return my money to me.
EC Markets
FX4130456653
Serious slippage and false advertising of a swap-fee account.
I opened an account on October 20th, filled it with $5000 USD by the morning of the 23rd, and applied for a swap-fee account. On the same day, I opened 10 trades. After closing a few positions around 6:40 AM on the 24th, I discovered severe slippage by the platform (later found to be between 140-170 pips per trade). Around 2:20 PM that afternoon, as I continued to close positions, I found again that each trade had slippage of 140-170 pips. The explanation given by EC platform was that this was caused by slippage and insufficient liquidity. I would like to ask the platform: How could there be insufficient liquidity during the time period from 14:20 to 14:30 Beijing time?
EC Markets
FX1649587917
Because of the malicious expansion of spreads due to heavy positions, a loss of 13,000 US dollars was caused in one week.
Order number 81976658, 81976660, 81976664, 81979718, 81991625, 81991630, 81991660, 81991721, 81991868, 81992125, 81994785, 81996417, 82000324, 82 000632, 82000910, 82000987, 82006826, 82007521 were liquidated at 12:31 on August 30, 2023 , the liquidation point was 1945.965, and the total loss was 1407.45 US dollars. The highest point of exness at that time was 1945.624. Mine is a spread account, and my request is to get compensation for 1407.45 US dollars.
Exness
FX1196401831
Locked account was liquidated.
The account has been locked for two years without any operation and has been liquidated. I kindly request the platform to handle this matter. I complain to customer service, but no one has resolved it.
Exness
KUDOU4052
Scam platform does not allow withdrawals.
After a margin call, the remaining funds are not released unless the minimum withdrawal criteria are met, prompting me to deposit more. They claim immediate withdrawal, but when you choose to withdraw in RMB, you receive about 5% less. Who would deposit under these conditions? Normal withdrawals take two to three days; it's very unreliable. Be cautious when choosing this platform.
IC Markets Global
FX1098239295
XM does not give profits when winning, directly deducting the profit amount of 570 USD.
XM is a scam platform. My mt4 trading account, 251082845, won 570usd. XM deducted all the profits directly from the account. I received an email saying it was a trading violation. Is winning money a trading violation? I traded with mt4 account and they sent an email saying it was a violation of my mt5 account which I have never used. Ridiculous.
XM
FENDOU3645
Slippage on the EX platform caused my account to blow up, followed by a direct drop in BTC.
Today, after slippage caused my Bitcoin position to blow up, Bitcoin's price plummeted directly. I could have left with a profit, but instead, I ended up with a blown account.
Exness
QINGBO
CPT does not allow withdrawals.
I was cheated nearly 2 million by CPT, and my position was liquidated due to the deduction of over 50,000 US dollars in overnight interest. In the end of 2019, I encountered various tricks such as slippage and arbitrary tampering with backend trading data, which prevented profitable orders from being executed or forced liquidation at unfavorable prices. Investors, please be aware of the risks! If you encounter similar situations, remember to collect evidence and report to the authorities.
CPT Markets
FX4157894446
The exness exchange arbitrarily added a sell order, causing the account to be burned.
I only placed 1 Sell order for 1 lot overnight, but there was a suspicious series of continuous Sell orders executed automatically, causing my account to be burned. I request Exness to explain and compensate my account with an amount of 40 million VND as the initial amount. The order history was not executed by me as shown in the attached image, with the following order IDs: 313714180; 313714266; 313714264; 313714273; 313714271; 313714252; 313706248
Exness
FX2078780792
Avoid this scam exchange
The money holding platform does not allow withdrawals. Sending support emails also does not receive any response.
LION
MO141
There was significant slippage on the day of the NFP data.
On the day of the NFP, I set a guaranteed stop loss at 53, but the platform helped me stop the loss at 56, resulting in a loss of 32 USD.
Exness
YESUXIANSEN
The simulation of the back-end free deposit and withdrawal function has caused market salesmen to deceive and cheat.
There is a loophole in the ex backend for applying for a demo account, which has led many salespeople in the market to deceive and defraud using this loophole! For example, after a salesperson applies for a demo account, they will deposit 10 million on the first day, and then deposit an additional $5,000 on the second day. Starting from the second day, they will place orders for both long and short positions on the trading interface for the same product. They will close the profitable orders and leave the losing ones open, because there is a 10 million base position, so they will never go bankrupt. Then, the trading records will show that they have made a challenge to make a profit of 1 million with their $5,000 starting from the second day. At the same time, the ex demo account also allows for withdrawals, so the trading records they create will appear very real. Many salespeople use these trading records to showcase on media platforms or in WeChat to attract customers to open accounts on other platforms, and then engage in aggressive commission brushing. Many investors in the market have already been deceived, and I am also a victim. I hope the platform can close the demo account and allow for the freedom to set deposit and withdrawal functions at any time.
Exness
FX3095906257
Intervene in Trading Software, Intervene in Trading History
Account 45892966 is Zero and MarketWatch Hfm displays spread = 0. But the entry price and stop loss price differ by 15-20 pips in the direction of customer loss. Burned $10,000 in 30 minutes even though the market did not fluctuate. Account 46235543 trades with a profit of $4,300. Hfm changed the trading history: At 08:20:56 I deposited $800, at 08:43:00 I sold 10 lots of GBPUSD, at 08:58:49 I deposited $100. However, at 09:00:42 I withdrew $5,200. Hfm deleted the profit of $4,300 from my sell order of GBPUSD and then deposited $4,300 to balance the account. Why is the total deposit $800 + $100 = $900 and the profit from the sell order of 10 lots of GBPUSD = 0, but I can still withdraw $5,200? I have a video to prove that Hfm cannot deny it. Anyone who has traded, is currently trading, or intends to trade on this fraudulent HFM platform can contact me to send the video for verification and consider replacing with another platform. Just by trading profit, HFM will resort to tricks immediately.
HFM
FX1874562077
Unable to deposit funds resulting in account liquidation without any compensation
The customer service said that there is no compensation for this project. Will they not compensate for a loss of over four hundred dollars? I have been filing a complaint for several days and no one has handled it. This platform is really disappointing.
Exness
CHENYUFENG
Disconnected from the network and unable to access the system, then forgot the password and re-entered, but still unable to access, just because of making profits and not being able to withdraw. They can’t afford it.
Profit was made and I originally planned to go in and check the system, but I can't log in. Can't withdraw money. Can't log in with neither WIFI network nor mobile data. Does it make sense for just a few tens of dollars in profit?
Exness
Ashish7595
keep away from gmi market scam broker
I did not take any trades on my account; the broker took trades on my account without asking me. Due to this, my account suffered a huge loss, and these people are refusing to accept their mistake. When am I giving proof? But they are blaming me for my master password leak, so this trade opened, but I never shared my master password with anyone. I lost $541, my hard-earned money, due to the GMI Market Scammer. please don't waste your hard earn money this is scam broker
GMI
XIAOZHENSHANGDENVHAI
Deposits are taking a long time to be credited.
I contacted customer service, and they responded that they are waiting for the relevant department to investigate. It's been an hour since I made the deposit, and the funds still haven't arrived. The issue is being resolved too slowly; I hope the responsible parties will handle it promptly and speed up the process. It's frustrating that such a large platform can't quickly resolve such a minor issue.
XM
yang2858
It has been half a month since the withdrawal, and not all funds have been credited yet.
The small platform does not provide withdrawal, saying that I violated the rules but cannot provide evidence of the violation.
Power Trading
XIAOLANG
Commission account was unable to withdraw
When I started the agency, it was not clearly stated that failing to meet agency conditions would prevent withdrawals, and the fees were also added by myself. Now when I want to make a withdrawal, after splitting with the client, the withdrawal is denied, stating I do not meet the conditions. Why wasn't this made clear from the beginning? Moreover, there was no mention that withdrawals wouldn’t be allowed when I added the spread. It was only mentioned when I submitted the withdrawal request.
Eightcap
RUIRUI11927
Deposits not credited, ineffective customer service, intentionally waiting for customer margin calls.
Deposits are not credited, and there is no verification effort. Constantly told that the issue is being reported to the backend, yet the funds never appear.
XM
$522,063
Amount resolved within one month(USD)
$64,368,183
Accumulative Amount Resolved(USD)
14,916
Number of People Resolved
36 day/case
Processing Speed