My experience with this broker was not the fun kind. When it comes to customer support, Hengtai takes the term 'snail's pace' to a whole new level. I could've grown a beard waiting for their responses. It's as if they have a hotline to procrastination. You need help, and you need it now, not whenever they feel like getting back to you. Withdrawals from Hengtai? Might as well put on a pot of coffee and wait. You'll need it. It's as if they're running a marathon while processing your request. In a world where speed is crucial, Hengtai simply can't keep up.

I recall having a particularly good feeling about the GBP/USD exchange one chilly fall morning. Following extensive research and technical analysis, I was confident of a rise. I launched the Hengtai platform, excited to reap profits from my foresight, only to meet with a jarring 4.5 pips spread whereas, other straight-through processing brokers offered between 0.5 to 1 pips for the same pair during vitality. Desperate and perhaps a tad foolish, I entered the trade anyhow, believing my prediction would overshadow the ghastly spread. Seemingly, much to my horror, as my order processed, the spread widened even further to a whopping six pips. I was left grappling with losses right from the start. While I appreciate the Forex market's inherent risk, this seemed less of a business involving calculated risk and more of an unwieldy rodeo.