GFSRépondre

2024-12-30 11:52

Hong Kong

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Dear Valued Customer, Thank you for contacting us and providing feedback regarding your recent withdrawal issue. We appreciate your feedback and would like to clarify the situation. Due to recent changes in market regulations and compliance requirements, we have completely suspended USDT deposits, withdrawals, and related services. This decision was made to ensure platform compliance and the security of user assets and is not targeted at any specific user or intended to create obstacles. Following the discontinuation of USDT services, we clearly notified all users through platform announcements and other channels that direct USDT withdrawals are no longer supported. However, we understand that some customers prefer to withdraw in USDT. To accommodate these users, we have partnered with a third-party provider to offer an alternative exchange service. This service operates as follows: Upon withdrawal, the platform converts your funds to your local fiat currency (e.g., MYR) at the current exchange rate. The third-party provider then converts the fiat currency to USDT and transfers it to your designated account. Due to market fluctuations and third-party fees, the final amount received may differ slightly from the market exchange rate at the time of the initial conversion. In your case, the fluctuations in the USDT market and the third-party provider's fees resulted in a less-than-ideal withdrawal experience, for which we sincerely apologize. Please understand that the exchange rate differences and fees in this process are determined by the external market; the platform itself does not charge any additional fees or hidden deductions. We recommend that you use supported fiat currencies or other major cryptocurrencies for future withdrawals to avoid unnecessary exchange rate differences and additional fees. We are continuously working to optimize our service processes to provide you with a more convenient and high-quality trading experience. If you have any further questions or require additional assistance, please do not hesitate to contact our customer support team. We are always here to help. Thank you again for your understanding and support! Sincerely, The GFS Customer Service Team

jpn225Lancer une médiation

2024-12-24 18:19

Malaisie

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[d83d][de21]Ne faites jamais confiance à cette plateforme d'escroquerie ! Elle est extrêmement malhonnête et trompeuse ! J'ai effectué un dépôt en utilisant USDT TRC20, et lorsque j'ai essayé de retirer, ils ont initialement prétendu qu'il y aurait des frais de 1 %, que j'ai acceptés à contrecœur. Cependant, ils ont soudainement désactivé les retraits en USDT et m'ont obligé à utiliser d'autres taux de change, qui présentaient un écart scandaleux et inacceptable de 7,6 % par rapport au taux du marché ! Même lorsque j'ai insisté pour retirer en USDT, les coûts cachés représentaient toujours un écart de taux choquant de 5 % ! Cette plateforme vole clairement les utilisateurs avec des frais cachés et des pratiques non éthiques ! Leur service et leur expérience sont plus que dégoûtants, et ils m'ont laissé furieux. Éloignez-vous de cette plateforme d'escroquerie et avertissez les autres d'éviter de tomber dans leur piège ![d83d][de21][d83d][de21][d83d][de21][d83d][de21] Voici la preuve : J'ai déposé 10 000 USD en utilisant USDT TRC20. Au moment du retrait, il me restait 7 048,83 USD, qui ont été convertis en MYR à 29 464,11. Le taux de change ce jour-là était de 4,524, ce qui représente un écart de 7,6 % !