They looked into one of my trades where i complained about chart manipulation and it turned out that they manipulated the account behind. What I really want to complain is that their staff seem not be well-equipped, I mean, in knowledge part. They don’t have a basic skill of understanding clients’ needs, talking to them really torturing me…

8 years ago, I established my pension with UBS, opting to invest in one of their high-risk growth funds managed in Switzerland. Admittedly, I didn't review it annually due to my commitments running a large business and having maximized my pension contributions. However, over these years, the fund only grew by an average of 3.5%, which effectively resulted in a net loss when considering inflation. Additionally, with an advisory fee of £5,000 per year and fund fees of about 1%, I ultimately decided to transfer all my investments from UBS to a better one.

I deposited funds with the broker, but it hasn't reflected in my account. They told me I need to obtain a deposit proof for them to verify the deposit. The payment system communicates via API for payments, which are online 24/7, 365 days a year. These people just scammed my deposit. I used Capitec Pay for the payment. They asked me to wait for 30 minutes, I waited for 30 minutes, and then when I contacted them after 30 minutes, they told me there's a delay, and I have to go to the bank to sort out my issue.

I am deeply impressed by their service. I had numerous questions, and the UBS team consistently responded with patience, providing satisfactory answers. This pleasant experience has motivated me to commence my trading journey, and I plan to revisit UBS for further feedback in the future.

Don't invest here. When I asked for money before, they asked me to pay huge taxes. I did not find this tax online. They said that this was the recent new tax on Hong Kong ... Scammers!