I created my Pepperstone account, deposited with my debit card and everything seemed to be working fine. But recently I lost that debit card and it's number, so I canceled, and now I can't withdraw money anymore because I have to use that debit card only that I lost and neither my bank or Visa can hand me that number. Register another card and they tell me that it has to be that card that I lost to send me the money! A piece of plastic that anyone can easily loose. I had already had this type of problems with other brokers, but depositing with another new card solved the problem with no further issue! but not with Pepperstone. They are supposed to be giving me support, but it's been a few days and I haven't seen anything resolved. And I have good capital retained there, what can I do? Hope i can solve soon this issue and keep recommending Pepperstone as broker.

2023-11-11 13:05

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LsdQ43ssNDqJ

2024-03-03 10:07

Your fault to be honest, next time deposit with bank transfer. Card deposits cost them money, Visa fee is around 1 to 3%. Naturally, they want to issue you a "refund" back to the card first. Contact support by telephone maybe, or online chat to resolve this quicker.

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