I opened a live trading account with InstaForex a few weeks ago and traded only for few days.
During this short time, I made around 224 USD profit by trading XAUUSD and CL with a very small lot size (0.02).
Suddenly, InstaForex deducted 215.5 USD from my balance. This was profit from my XAUUSD trades. There was no prior notice or clear explanation.
I contacted their support team and also emailed the anti-fraud department. Their replies only mentioned a clause from their agreement.
They did not show any specific trade numbers, execution logs, or proof that I violated any rules.
I traded manually. I did not use any EA, robot, arbitrage strategy, or high-frequency trading.
If a broker cancels a client’s profit, I believe they should provide trade-specific evidence. In my case, this was not done.
Because of this experience, I do not trust InstaForex anymore.
I am attaching screenshots of my trading history and email replies as evidence.
I opened a live trading account with InstaForex a few weeks ago and traded only for few days. During this short time, I made around 224 USD profit by trading XAUUSD and CL with a very small lot size (0.02). Suddenly, InstaForex deducted 215.5 USD from my balance. This was profit from my XAUUSD trades. There was no prior notice or clear explanation. I contacted their support team and also emailed the anti-fraud department. Their replies only mentioned a clause from their agreement. They did not show any specific trade numbers, execution logs, or proof that I violated any rules. I traded manually. I did not use any EA, robot, arbitrage strategy, or high-frequency trading. If a broker cancels a client’s profit, I believe they should provide trade-specific evidence. In my case, this was not done. Because of this experience, I do not trust InstaForex anymore. I am attaching screenshots of my trading history and email replies as evidence.
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