XLibre

Subject: Complaint Against Xlibre SA (PTY) Ltd - Request for Assistance Dear FAIS Ombud Team, I am writing to formally lodge a complaint against XLibre SA (PTY) Ltd is incorporated in South Africa with Company Number 2016/214844/07 and is authorized and regulated by the South African Financial Sector Conduct Authority (FSCA) with Financial Services Provider License number 47159. Regarding a financial dispute that I am currently facing. I initially submitted my complaint to the Financial Sector Conduct Authority (FSCA), but I have been advised (Complaint Ref No: 153-275043) to direct my concerns to your office for further assistance. Summary of the Issue: •Financial Institution: Xlibre SA (PTY) Ltd •Nature of the Complaint: [ Here’s a brief summary of what happened: Introduction to the trader: Ifrah Hassan Ahmed, an experienced forex trader, was introduced to Exlibre Brokers by Konstantinos Konstantinou from Cyprus, a close friend of the brokerage’s CEO, Kypros Kyprianou. Konsta

Subject: Formal Complaint Regarding Investment and Ancillary Services Dear: https://exalibre.com/, support@exalibre.com, backoffice@exalibre.com, clientaudit@exalibre.com, trading@exalibre.com. I am writing to formally lodge a complaint regarding the investment and/or ancillary services provided by your company. Below are the required details in accordance with your stated Complaints Handling Procedure: 1. IFRAH HASSAN AHMED 2. Trading Accoun: 101587 3. Affected Transaction Numbers: 76,252.35$ 4. Date and Description of the Issue: 8th of january 2025 when I tried to withdraw all my hard earned deposited 40,000 plus hard earned profits total of 76252.35$ • Date: [Date the issue occurred] 8/1/2025 • Description: [Clearly outline the issue, including any relevant details about the dissatisfaction with the service, timelines, and specific problems encountered.]. This issue occurred only the day I requested all my balance 76252.35$ withdrawals, before i used to request small with