ICBC

ICBC has been my primary bank for a while now, and I have mixed feelings about the overall experience. On the positive side, their widespread network of ATMs is convenient, and the online banking system is functional. However, I've encountered issues with customer service that left me frustrated. It often feels like there's a lack of personalization, and problem resolution can be a bit slow. The user interface of their mobile app could also use some improvement to enhance user experience.