The hiccup occurred when I decided to make my first withdrawal. Remembering their enticing promise of no withdrawal fees, I was looking forward to reaping the full benefits of my successful trades. Therefore, it was quite a shock when I was asked to pay an extra fee for the transaction. Feeling confused, I reached out to their support team seeking explanation for this unexpected charge. Disappointingly, their response was vague and evasive. They cited unspecified 'external processing' fees that seemingly negated the promise of zero withdrawal fees. Unfortunately, this unexpected fee wasn't a one-time ordeal; it became a recurring theme with every withdrawal, each time chipping away a slice of my hard-earned profits.

While trading the EUR/USD currency pair, which usually carries a spread of 1-2 pips with most brokers, the spreads with Mitrate often hovered around a massive 5 pips. Mitrate's slow customer support services also let me down too. I remember a particular instance when a withdrawal of mine was getting unnecessarily delayed. I reached out to support, expecting a swift resolution, but my email was met with an unnerving silence for a few days. When I finally received a response, it barely addressed my concern and was more evasive than clarifying. Time, as they say in the trading world, is money. But in Mitrate's case, both seemed to be draining away without offering much in return.