Mashreq Neo

Aspect	Information
Company Name	Mashreq Neo
Registered Country/Area	United Arab Emirates
Years	2-5 years
Regulation	Unregulated
Card Types	Credit Card, Debit Card, and Loan on Card
Account Types	Current Account, Kids Account, Savings Account, Community Deposits, Non-Resident Account, Multi Currency Account, Deposits, and Mashreq Millionaire
Investment	International Equities, UAE Equities, and Thematic Investments
Calculators	IBAN, Dream Saver, Savings, and Step Up Saver
Digital Channels	Mobile Banking, Online Banking, and Chat Banking
Customer Support	Debt Counselling: debtcounselling@mashreq.com, Whistleblowing at Mashreq: ethics.whistleblowing@mashreq.com, telephone +971-4-4246677, Business Banking Customer Service: Contact Number: +971 4 4244763, Email: media@mashreq.com and investorrelations@mashreq.com, and Ticket
Loans	International Transfer, Local Transfer, and Foreign Exchange

Overview of Mashreq Neo

Mashreq Neo, based in the United Arab Emirates, has been serving customers for 2-5 years, offering a range of financial services. Although it operates in an unregulated environment, it provides various banking options, including Credit Cards, Debit Cards, and Loans on Cards.

With account types like Current, Kids, and Savings Accounts, Mashreq Neo is for different needs. It also offers investment opportunities in International and UAE Equities, as well as Thematic Investments. The company provides convenient digital channels like Mobile and Online Banking, along with robust customer support.

Additionally, Mashreq Neo facilitates international and local transfers and foreign exchange transactions.

Regulatory Status

Mashreq Neo operates as an unregulated trading platform.

The lack of oversight makes unregulated brokers more susceptible to engaging in manipulative trading practices, insider trading, or even disappearing with your funds altogether.

Pros and Cons

Pros	Cons
Wide Range of Account Types	Lack of Regulatory Oversight
Different Investment Opportunities	Relatively Short Company History
Convenient Digital Channels	Limited Customer Support Channels
Multiple Loan Options	/
Flexible Calculators	/

Pros:

1. Wide Range of Account Types: Mashreq Neo offers a variety of account types for different financial needs, including Current, Kids, and Savings Accounts, along with unique options like Community Deposits and Multi-Currency Accounts.

2. Different Investment Opportunities: Customers can explore investment options with Mashreq Neo, including International and UAE Equities, as well as thematic investments, providing opportunities for portfolio diversification and potential growth.

3. Convenient Digital Channels: Mashreq Neo provides convenient digital banking channels such as Mobile Banking, Online Banking, and Chat Banking, offering flexibility and accessibility for managing finances on the go.

4. Multiple Loan Options: With various loan options available, including International and Local Transfers, as well as Foreign Exchange services, Mashreq Neo provides flexibility for customers to meet their financial needs conveniently.

5. Flexible Calculators: Mashreq Neo offers helpful calculators like IBAN, Dream Saver, Savings, and Step-Up Saver, enabling customers to plan and manage their finances effectively.

Cons:

1. Lack of Regulatory Oversight: Mashreq Neo operates in an unregulated environment, so consumer protection and financial security may be concerning.

2. Relatively Short Company History: With only 2-5 years in operation, Mashreq Neo may lack the established track record and trust that longer-standing financial institutions offer.

3. Limited Customer Support Channels: While Mashreq Neo provides various digital channels for customer support, such as email and phone, the availability of support may be limited compared to traditional banks.

Card Types

Mashreq Neo offers a range of card types for varying financial needs and preferences, including credit cards, Debit Cards, and Loan Card facilities.

Credit Cards: Mashreq Neo presents a selection of Credit Cards tailored to suit different lifestyles and preferences. The Solitaire Card offers exclusive benefits such as Salaam Points on every spend, complimentary fitness center visits, discounted cinema tickets, and access to global airport lounges. The Platinum Elite Card provides Salaam Points, complimentary fitness center visits, discounted cinema tickets, and airport lounge access. For cashback enthusiasts, the Cashback Card offers attractive cashback rewards for dining and non-AED spending, with no annual fee. Similarly, the noon card rewards users with cashback on purchases at noon, noon Daily, NowNow, Sivvi, and other expenses, also with no annual fee.

Debit Card: The Neo Debit Card provides access to privileges typically reserved for Visa Platinum members globally. In addition to standard debit card functionalities, users can benefit from purchase protection, medical and legal referral services, and more, enhancing their overall banking experience.

Loan on Card: With Flash Cash, Mashreq Neo offers customers the convenience of accessing instant cash with low equated monthly installments (EMIs) and no processing fees. This facility provides users with financial flexibility and convenience, ensuring they can meet their immediate cash needs.

Account Types

Mashreq Neo offers a range of account types tailored to meet the varied financial needs of its customers.

The Neo Current Account provides a guaranteed joining bonus, Salaam Points, and free international online transfers, making it ideal for salary transfers.

For parents seeking digital money management solutions for their children, the Neo NXT Account offers a zero-fee account, free debit card, and dedicated app access for children aged 8-18 years.

Savings options include the Neo Savings Account, Mashreq noon Account, and Money Multiplier, each offering competitive interest rates, debit card facilities, and easy account opening procedures.

Neo Groups allow customers to create groups and invite friends to earn higher interest rates, while the Non-Resident Egyptian Account and Multi-Currency Account apply to specific needs, like easy access to accounts from Egypt and day-to-day transactions in multiple currencies, respectively.

For depositors, Mashreq Neo provides Fixed Deposit Account, Unfixed Deposit Account, Step-Up Saver Account, and Mashreq Millionaire, each offering unique features such as flexible time periods, low premature withdrawal charges, and chances to become a millionaire through Mashreq Millionaire Certificates.

How to Open an Account？

Opening an account with Mashreq Neo is a straightforward process that can be completed online in a matter of minutes. Here's a breakdown of the steps involved:

1. Visit the Mashreq Neo website and click “Open Account.”

1. Fill out the online application form: The form will request your personal information Be sure to have your identification documents (passport or ID card) and proof of address handy for uploading.

2. Fund your account: Mashreq Neo offers various deposit methods, including bank transfers, credit/debit cards, and e-wallets. Choose your preferred method and follow the instructions to complete the deposit.

3. Verify your account: Once your account is funded, you'll need to verify your identity and address. This typically involves submitting scanned copies of your ID documents and proof of address.

4. Start trading: Once your account is verified, you're ready to explore the Mashreq Neo trading platform and start making trades.

Investment

Mashreq Neo provides a range of investment options for investor preferences and objectives, including International Equities, UAE Equities, and Thematic Investments.

International Equities: Investors can access global equities through Mashreq Neo, offering unparalleled flexibility and diversification for their investment portfolios. By investing in international equities, individuals can gain exposure to a wide range of companies and industries across various geographical regions, enhancing their investment opportunities and spreading risk.

UAE Equities: Mashreq Neo facilitates access to the Dubai Financial Market (DFM), Abu Dhabi Exchange (ADX), and Nasdaq Dubai, enabling investors to trade UAE equities. With platform access to local exchanges, investors can capitalize on opportunities in the vibrant UAE stock market, leveraging Mashreq Securities' expertise and support.

Thematic Investments: For investors seeking exposure to specific themes or trends shaping the future, Mashreq Neo offers thematic investment opportunities. These investments are designed to capture potential growth and opportunities presented by emerging trends such as Future Cars, Cybersecurity, Healthcare, and more. By investing in thematic portfolios, individuals can align their investment strategies with their outlook on future developments and capitalize on niche market segments.

Calculators

Mashreq Neo offers a suite of calculators to assist customers in managing their finances effectively, including IBAN, Dream Saver, Savings, and Step Up Saver calculators.

IBAN: The IBAN (International Bank Account Number) calculator enables customers to generate their unique IBAN, ensuring accurate and efficient international transactions. By entering their account details, customers can quickly obtain their IBAN, facilitating cross-border payments and transfers.

Dream Saver: The Dream Saver calculator allows users to plan and visualize their savings goals effectively. By inputting parameters such as savings target amount, duration, and desired interest rate, customers can determine the required monthly contributions to achieve their financial objectives. This calculator empowers users to track their progress toward their dreams and make informed savings decisions.

Savings: The Savings calculator helps customers estimate the growth of their savings over time. By inputting variables such as initial deposits, monthly contributions, and interest rates, users can forecast the future value of their savings. This tool enables individuals to assess different saving scenarios and make informed decisions to achieve their financial goals.

Step Up Saver: The Step Up Saver calculator assists customers in maximizing their savings potential with incremental growth. By inputting parameters such as initial deposit, monthly contributions, and varying interest rates over time, users can visualize the accelerated growth of their savings. This calculator empowers individuals to explore the benefits of incremental saving and plan their financial future effectively.

Digital Channels

Mashreq Neo offers a comprehensive suite of digital channels, including Mobile Banking, Online Banking, and Chat Banking, to provide customers with convenient and accessible banking services.

Mobile Banking: With Mashreq Neo's Mobile Banking app, customers can access their accounts anytime, anywhere, using their smartphones or tablets. The mobile app allows users to perform various banking transactions, including account inquiries, fund transfers, bill payments, and mobile recharge, all from the palm of their hand. Additionally, customers can manage their debit and credit cards, track their expenses, set up alerts, and receive personalized offers, enhancing their banking experience on the go.

Online Banking: Mashreq Neo's Online Banking platform offers customers a secure way to manage their finances through the web. By logging into their online banking account via the Mashreq Neo website, users can conduct a wide range of banking activities, such as checking account balances, viewing transaction history, transferring funds between accounts, paying bills, and managing beneficiaries. The platform also provides access to e-statements, account statements, and transaction receipts, empowering customers to stay in control of their finances from the comfort of their homes or offices.

Chat Banking: Mashreq Neo's Chat Banking service leverages artificial intelligence (AI) technology to offer customers personalized and real-time assistance through chat interfaces. Users can engage with virtual assistants or chatbots via popular messaging platforms such as WhatsApp, Facebook Messenger, or the Mashreq Neo app to inquire about account details, initiate transactions, request support, or seek banking advice. Chat Banking provides customers with a convenient and conversational way to interact with the bank, enhancing their overall banking experience with Mashreq Neo.

Customer Support

Debt Counselling at Mashreq offers a confidential and supportive channel for individuals seeking guidance and assistance with managing their debt. By reaching out to debtcounselling@mashreq.com, customers can access professional advice tailored to their financial situation, helping them navigate challenges and develop effective strategies for debt management and repayment.

In alignment with Mashreq's commitment to ethical practices and transparency, individuals can utilize the whistleblowing channel to report any concerns or instances of misconduct. The dedicated email address ethics.whistleblowing@mashreq.com ensures anonymity and confidentiality for whistleblowers, fostering a culture of accountability and integrity within the organization. For urgent matters or inquiries, individuals can also reach out via telephone at +971-4-4246677.

Business Banking Customer Service provides comprehensive assistance to business clients, offering prompt and personalized support to address their specific needs and inquiries. With a dedicated contact number at +971 4 4244763 and email access to media@mashreq.com and investorrelations@mashreq.com, business customers can engage with knowledgeable representatives who can offer insights, guidance, and solutions tailored to their business objectives.

Moreover, Mashreq prioritizes customer satisfaction and convenience by offering a ticketing system as part of its Customer Support services. This platform allows customers to raise queries, report issues, or seek assistance through a structured and efficient communication channel. By submitting a ticket, customers can expect timely responses and resolutions to their inquiries, ensuring a smooth banking experience.

Loans

Mashreq Neo offers a range of loan options to facilitate both domestic and international financial transactions with ease and efficiency.

International Transfer: With features like Quick Remit, Swift Transfers, and Credit Card Remittance, Mashreq Neo enables customers to transfer funds internationally. Quick Remit ensures swift and hassle-free transfers, while Swift Transfers provides a reliable and secure method for sending money abroad. Additionally, Credit Card Remittance allows customers to conveniently transfer funds using their credit card, offering flexibility and convenience in international transactions.

Local Transfer: Mashreq Neo provides various options for local money transfers, including Local Money Transfer and Aani Instant Payments. These services enable customers to transfer funds within the UAE quickly and securely. Local Money Transfer ensures transactions within the country, while Aani Instant Payments offers instant transfer capabilities for urgent financial needs.

Foreign Exchange: Mashreq Neo offers Foreign Exchange services for customers' currency exchange requirements. With features such as Multi-Currency Accounts and Foreign Currency Exchange, customers can efficiently manage and exchange currencies as needed. Multi-currency accounts allow customers to hold multiple currencies in a single account, facilitating international transactions and reducing currency conversion costs. Meanwhile, Foreign Currency Exchange services ensure competitive rates and efficient execution for currency conversion needs.

Conclusion

Mashreq Neo offers a wide range of account types and various investment opportunities, making it convenient for different financial needs. Its digital channels provide easy access, but there's limited customer support.

While the platform offers multiple loan options and flexible calculators, some may worry about the lack of regulatory oversight and the company's short history.

FAQs

Q: How do I subscribe to E-Statements？

A: Subscription of E-Statements is done through Mashreq Online. Simply log in and click on “More” then “E-Statements” in the “Other Services” section.

Q: Can I keep track of my transactions at any time？

A: Yes, with Online Banking, you can access your account information and transactions at any time convenient for you.

Q: Can I do all of my banking with Mashreq Neo？

A: Yes. Thanks to the convenience of Debit Cards, Online Banking, Bill Payments, and Automatic Transfers, everyday banking activities can be performed on your own time and convenience.

Q: What is the minimum eligibility criterion for NEO Salary Transfer Cashback？

A: You need to transfer a monthly salary of at least AED 5,000 to earn NEO salary transfer cashback.

Q: Is there a penalty if my salary does not come into my account for 2 months in a row？

A: If salary is not transferred in the NEO Account for 2 months in a row, within 12 months of the first salary credit; all previous salary cashback will be clawed back and the salary cashback amount credited by the Bank shall be debited from the Customers account.

Q: What if my salary increases in subsequent months？

A: If your salary increases, you cannot claim a different cashback value during that month. Salary cashback is calculated based on your first salary transfer.