I purchased their real-time data monitoring service in 2023. At the time, the Malaysian customer service representative said, "Anytime you have questions about the data, feel free to contact after-sales. We guarantee a response within an hour." Last Wednesday night, I discovered that the data displayed on the platform didn't match the real-time market data by a full 15 points. I quickly contacted after-sales, but no one responded! I waited all night, and the next day, a customer service representative replied, "After-sales staff are off duty. We'll talk when they get back." Because of this 15-point discrepancy and operational error, I lost over 30,000 yuan. Who will compensate me? I asked for an explanation, but the customer service representative impatiently said, "Occasional data deviations are normal. Don't make a big deal out of it!" They take the after-sales service money, then don't deliver, and then play dead when problems arise. This is their "data foundation."
I purchased their real-time data monitoring service in 2023. At the time, the Malaysian customer service representative said, "Anytime you have questions about the data, feel free to contact after-sales. We guarantee a response within an hour." Last Wednesday night, I discovered that the data displayed on the platform didn't match the real-time market data by a full 15 points. I quickly contacted after-sales, but no one responded! I waited all night, and the next day, a customer service representative replied, "After-sales staff are off duty. We'll talk when they get back." Because of this 15-point discrepancy and operational error, I lost over 30,000 yuan. Who will compensate me? I asked for an explanation, but the customer service representative impatiently said, "Occasional data deviations are normal. Don't make a big deal out of it!" They take the after-sales service money, then don't deliver, and then play dead when problems arise. This is their "data foundation."
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