They said they already approved my withdrawal request, but one month passed, I still haven’t received any money in my bank account??? I asked them for many times, a guy named Lucas treated me very rudely, basically, taking a long time to answer my question… I really don’t know what to do…

Unable to withdraw money. I still have money in my account, and I want to take it out. But I met some problems. I couldn't access their platform and website, and I couldn't contact the account manager and customer service. What can I do to get my money back?