Although your online customer service and account managers assured support for hedging, the ultimate response to the customer was account termination. This is unfair, unreasonable, and potentially illegal. Should the customer bear the full responsibility for this mistake? Why aren't your employees informed that your company only supports hedging trades that incur losses, not those that generate profits?
Although your online customer service and account managers assured support for hedging, the ultimate response to the customer was account termination. This is unfair, unreasonable, and potentially illegal. Should the customer bear the full responsibility for this mistake? Why aren't your employees informed that your company only supports hedging trades that incur losses, not those that generate profits?
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