Zhixuan seemed to be playing keep-away with the rulebook. They lacked essential information, making it feel like they were keeping you in the dark about the basics. It's like trying to cook a meal with missing ingredients.

Their account-opening process was nothing short of a nightmare. It was a labyrinth of forms, verifications, and endless documentation requests. It took weeks just to get my account approved, and by that time, already getting frustrated. 😒