Terrible customer service and wait times. No matter when you call, it's always over an hour of waiting. Their self-service portal is no help at all, so you're forced to dial into their customer service hotline.

Withdrawals are a headache with this broker. Customer service seems to be an expert in dodging the issue, constantly finding excuses to delay withdrawals. It's frustrating when you're trying to access your funds, and all you get is a runaround. Transparency and efficiency are sorely lacking. Overall, not a smooth experience.