I am filing a formal complaint against LiteFinance。
On July 14, 2026, at 15:58–16:02 Server Time, I opened a Sell position on XAUUSD at 4034.23 with a Stop Loss set at 4037.13. Due to a sudden price spike (from ~4030 to 4095), my trade was closed at 4087.99 – resulting in a slippage of 50.86 dollars from my Stop Loss on a 0.01 lot position.
I received an official Daily Confirmation statement from LiteFinance where my Stop Loss is clearly recorded as [sl 4037.13] next to the trade entry. Despite this clear record, the trade was not executed at my specified Stop Loss level.
When I contacted support, they blamed it on the CPI news release. I have confirmed that the CPI news was indeed released at that time (evidence from BabyPips attached). However, a slippage of 50+ dollars on a micro lot (0.01) is excessive and far beyond normal market conditions.
I request that LiteFinance adjust the closing price to my original Stop Loss level (4037.13) or compensate the excess loss of 50.86 USD.
I am filing a formal complaint against LiteFinance。 On July 14, 2026, at 15:58–16:02 Server Time, I opened a Sell position on XAUUSD at 4034.23 with a Stop Loss set at 4037.13. Due to a sudden price spike (from ~4030 to 4095), my trade was closed at 4087.99 – resulting in a slippage of 50.86 dollars from my Stop Loss on a 0.01 lot position. I received an official Daily Confirmation statement from LiteFinance where my Stop Loss is clearly recorded as [sl 4037.13] next to the trade entry. Despite this clear record, the trade was not executed at my specified Stop Loss level. When I contacted support, they blamed it on the CPI news release. I have confirmed that the CPI news was indeed released at that time (evidence from BabyPips attached). However, a slippage of 50+ dollars on a micro lot (0.01) is excessive and far beyond normal market conditions. I request that LiteFinance adjust the closing price to my original Stop Loss level (4037.13) or compensate the excess loss of 50.86 USD.
한국어로 번역댓글
댓글달고싶다
금주의 최다 댓글
brillant capital
TRADONA MARKETS
Axi
NCE
MONETA MARKETS
OEXN
FlipTrade Group
M4Markets
JustMarkets
ELEV8