I've been a client for years, and everything used to run smoothly with CERES. However, things took a turn when I encountered issues with withdrawals. Three days later, I couldn't log in to CERES anymore; it just wouldn't connect to the server. I've spent nearly 2 hours chatting with 5 different agents, but no solution emerged. Three of them provided conflicting instructions: uninstall and reinstall MT4, reset personal data password, reset trading account password. I've followed these steps multiple times, to no avail. Despite writing several emails, all I received were robot-like responses prompting me to reset my password. It seems like nobody at CERES is genuinely addressing this issue. Moreover, I couldn't trade or control my account while holding open positions. When I asked how to terminate our cooperation and get my money back, my query was ignored. It's incredibly frustrating, and I've lost all trust in this company.
I've been a client for years, and everything used to run smoothly with CERES. However, things took a turn when I encountered issues with withdrawals. Three days later, I couldn't log in to CERES anymore; it just wouldn't connect to the server. I've spent nearly 2 hours chatting with 5 different agents, but no solution emerged. Three of them provided conflicting instructions: uninstall and reinstall MT4, reset personal data password, reset trading account password. I've followed these steps multiple times, to no avail. Despite writing several emails, all I received were robot-like responses prompting me to reset my password. It seems like nobody at CERES is genuinely addressing this issue. Moreover, I couldn't trade or control my account while holding open positions. When I asked how to terminate our cooperation and get my money back, my query was ignored. It's incredibly frustrating, and I've lost all trust in this company.
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