Support was quick and precise in giving a direct guidance to resolving the issue of my hanging deposit. Although I missed a trade due to the hanging deposit and expect them to ensure a faster and total completion of deposit transactions next time.

My biggest gripe is the length of time it takes to credit dividends to my account. It is the slowest of all the brokers I know of, a full business day after the issue. If all others credit that day, why can’t they? I wasn’t aware of this before hand, and would have thought twice if I had. Affects prices a lot in my ISA account when trying to reinvest them.

I sent my first deposit on March 10th, and after sending numerous emails and waiting for 11 days, it was credited today on March 20th, I wired 20,100 USD, only 19,025.72 USD was credited; I wired the amount to their provided USD bank account, calculated in USD, there should be no conversion involved in this process, I absolutely won't trust a broker who does business like this. "Interbank fee" of 1,074.28 USD? I've made many international wire transfers before, this is the first time a "regulated" broker charges so much for an "interbank fee".