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Shatimahq
6-12meses
I'm reporting a concerning issue with my withdrawal request on One Royal. Despite submitting a valid request, my withdrawal was cancelled without clear explanation or justification. This has caused inconvenience and raised concerns about the security of my funds.
I'm reporting a concerning issue with my withdrawal request on One Royal. Despite submitting a valid request, my withdrawal was cancelled without clear explanation or justification. This has caused inconvenience and raised concerns about the security of my funds.
Traduzir para Chinês simples
2025-09-04 21:02FX1701479892
0-3meses
Last Wednesday, based on the inflation data released by the National Bank of Malaysia, I placed multiple orders in EUR/MYR and specifically set a take profit margin of 5.1820. At 3:15 pm on the same day, the price had clearly risen to 5.1850, triggering profit taking, but the platform seemed dead and did not automatically close positions! Seeking an explanation from customer service, they actually used "abnormal market fluctuations" as an excuse, saying that "the system has temporarily disabled the profit taking function to protect users" and that "the agreement states that the platform is not responsible for this situation". What's even more outrageous is that I wanted to withdraw money this Monday, but by Friday, I said 'there was an error in the bank card information, please resubmit'. I double checked the information 10 times and it was absolutely correct. They deliberately delayed the withdrawal!
Last Wednesday, based on the inflation data released by the National Bank of Malaysia, I placed multiple orders in EUR/MYR and specifically set a take profit margin of 5.1820. At 3:15 pm on the same day, the price had clearly risen to 5.1850, triggering profit taking, but the platform seemed dead and did not automatically close positions! Seeking an explanation from customer service, they actually used "abnormal market fluctuations" as an excuse, saying that "the system has temporarily disabled the profit taking function to protect users" and that "the agreement states that the platform is not responsible for this situation". What's even more outrageous is that I wanted to withdraw money this Monday, but by Friday, I said 'there was an error in the bank card information, please resubmit'. I double checked the information 10 times and it was absolutely correct. They deliberately delayed the withdrawal!
Traduzir para Chinês simples
2025-09-04 16:00
