AUS GLOBALResposta

2024-06-07 13:49

Austrália

Resposta

Nós fornecemos atendimento ao cliente online 24 horas por dia, 7 dias por semana, e você pode entrar em contato com nossa equipe de atendimento ao cliente profissional ou seu gerente de conta para obter assistência a qualquer momento.

FX18898681299Iniciar mediação

2023-10-27 12:54

Hong Kong

Iniciar mediação

On October 23, 2023, which was the opening of this Monday, the slippage was so outrageous that my account was liquidated. Therefore, I wrote a letter on the platform work order and sent it several times. I waited for a week before I received a reply. , the platform does not agree to compensate. The platform says that large slippage is normal, and it is normal for customers to liquidate their positions due to large slippage, and they will not compensate! I repeatedly asked the platform to handle it properly and compensate for the loss of 1277.14 US dollars. I explained that when the market opened on Monday, I placed an order on the Jiaqiang platform at the same time. The low opening point of spot gold on the Jiaqiang platform was 1968.61, while the spot gold on the AUS GLOBAL platform was at a low of 1968.61. The opening point is 1964.86, and the lowest point for my liquidation is 1966.48. All other orders are above 1967. If the slippage of your company's platform had not been too high, my account would not have been liquidated, so I am sincere, sincerely, I request your company’s platform to handle it properly for me and compensate me for my loss of 1277.14 funds! The platform was unwilling to compensate and said it was normal for the platform to have large slippages! Therefore, I ask for help to intervene and help me solve this confusion. Thank you leaders for your hard work! Let the AUS GLOAL platform compensate the 1277.14 funds lost due to excessive slippage. Thank you! Due to the opening on Monday (October 23), the slippage was too large, resulting in a liquidation loss for the entire order. Please handle it properly and compensate for the loss: 1277.14 US dollars. The following are the order numbers that caused the liquidation due to too much slippage: 71125761, 71125764, 71125777, 71125804, 71125807, 71125848, 71125978, 71126011, 71126584, 71126606, 71126662, 71126701, 71127335, 71127987, 71128525, 7112 8661, 71128735, 71128757, 71128807, 71128834, 71128835, please hurry up and transfer the loss fund of 1277.14 US dollars to me. in your trading account, thank you! The trading account number is: 6768980