I joined the Lucky Draw promotion from this broker. Based on the official email I received, the only requirement stated was:
“Complete 2 standard lots of trading to qualify.”
After I completed the 2 lots, my withdrawal request was rejected with the reason that the account had a “30-day validity period” — a condition that was never mentioned in the official email or promotion details.
Without any notice, my trading account was suddenly closed and cancelled, together with all the profits I had earned.
When I contacted support, they replied that maybe I “did not receive the email” containing the 30-day information. This clearly shows a lack of transparency and professionalism in how the broker handles clients.
As a fund manager, I believe every trader deserves clear and written terms before joining any campaign. Adding hidden conditions after trading is completed is unethical and misleading.
Be careful if you are trading with Xtreme broker.
If a small issue like this cannot be handl
I joined the Lucky Draw promotion from this broker. Based on the official email I received, the only requirement stated was: “Complete 2 standard lots of trading to qualify.” After I completed the 2 lots, my withdrawal request was rejected with the reason that the account had a “30-day validity period” — a condition that was never mentioned in the official email or promotion details. Without any notice, my trading account was suddenly closed and cancelled, together with all the profits I had earned. When I contacted support, they replied that maybe I “did not receive the email” containing the 30-day information. This clearly shows a lack of transparency and professionalism in how the broker handles clients. As a fund manager, I believe every trader deserves clear and written terms before joining any campaign. Adding hidden conditions after trading is completed is unethical and misleading. Be careful if you are trading with Xtreme broker. If a small issue like this cannot be handl
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