Review:
I opened a trade at 4889.05 and set a Stop Loss at 4865.92. When the price reached this level, the trade did NOT close, and my loss continued to grow, severely affecting my account and margin.
This is a clear technical/platform error, not slippage or user mistake. I followed proper risk management, but the platform failed to execute my Stop Loss.
I am requesting full compensation for my lost funds due to this failure. Additionally, I expect:
A detailed investigation explaining why the Stop Loss did not trigger
Measures to ensure this does not happen to other users
I have full proof, including screenshots showing the trade, Stop Loss, and price movement. This loss is not my fault, and I expect immediate action and compensation.Or I will continue to complain
Review: I opened a trade at 4889.05 and set a Stop Loss at 4865.92. When the price reached this level, the trade did NOT close, and my loss continued to grow, severely affecting my account and margin. This is a clear technical/platform error, not slippage or user mistake. I followed proper risk management, but the platform failed to execute my Stop Loss. I am requesting full compensation for my lost funds due to this failure. Additionally, I expect: A detailed investigation explaining why the Stop Loss did not trigger Measures to ensure this does not happen to other users I have full proof, including screenshots showing the trade, Stop Loss, and price movement. This loss is not my fault, and I expect immediate action and compensation.Or I will continue to complain
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