I recently encountered a system error on the MasterTrade forex trading platform. When I attempted to reach out to their support team, it took me 30 minutes to get through on the phone. I provided screenshots of the issue (consistent quoting at a certain price while the actual price was changing). Despite creating a ticket, they promised a response within 1-2 days but took a whole week to reply. To my disappointment, they didn't even bother to review the screenshots and instead shifted the blame onto me.

Terrible experience with MasterTrade! I've been waiting for a withdrawal since March, and it's been five months now with no sign of my funds. The platform seems to have vanished into thin air. Stay away from this broker!

My time with MasterTrade was not great. They made me cough up $1000 just to open the most basic account, and the spreads were insane. I mean, come on - I'm not made of money! And don't even get me started on the lack of a dedicated advisor. It felt like they just didn't care about me at all. And to make things worse, their trading platform kept dropping connections left and right, which made me want to tear my hair out. Long story short, I wouldn't recommend MasterTrade to anyone.