Very disappointed with the customer service provided by this company. Despite my request to upgrade my account to their elite account since May 2023, they have not converted my account yet. They changed my account from Pro to VIP without informing me, resulting in higher spread and commission. The slippage on low volume trades, even with different order types, is very high.
Very disappointed with the customer service provided by this company. Despite my request to upgrade my account to their elite account since May 2023, they have not converted my account yet. They changed my account from Pro to VIP without informing me, resulting in higher spread and commission. The slippage on low volume trades, even with different order types, is very high.
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