I was lured to open an account by the 50% credit bonus on first deposit, however they removed all the credits on the first deposit after an internal subaccount transfer. Looking at their formula, they were supposed to only move a proportional amount of credits between subaccounts instead they also removed the credits of the first deposit. I contacted support to revert the action, however it seems that is not possible to revert a simple subaccount transfer. The first supporter dismissed me without an answer, the second supporter told me that I’ll be contacted asap but nothing happened.
I was lured to open an account by the 50% credit bonus on first deposit, however they removed all the credits on the first deposit after an internal subaccount transfer. Looking at their formula, they were supposed to only move a proportional amount of credits between subaccounts instead they also removed the credits of the first deposit. I contacted support to revert the action, however it seems that is not possible to revert a simple subaccount transfer. The first supporter dismissed me without an answer, the second supporter told me that I’ll be contacted asap but nothing happened.
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