Starting with the positives, let's talk about trading platform performance. It's pretty solid, not gonna lie. But, every rose has its thorns, right? With EPFX, the glaring one for me is their customer service. To put in a polite term, it's 'lackadaisical'. Had an issue with a transaction once and getting a helpful, timely response was like pulling teeth.
Their withdrawal speed too can be a bit like a marathon, not a sprint. Keeping fingers crossed and just waiting for my withdrawal was not the most pleasant experience.
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2023-12-02 13:22
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EPFX Support
2024-02-01 23:43
Hello FX1524833598,
Please be informed, your review was left on 2024-12-02 and our company has not yet opened and started accepting clients. Due to this fact, it is not possible for you to have an account with our firm nor have you been able to experience an issue with a transaction or withdrawal as you are not a client with our firm. Furthermore, when we do open and begin accepting clients, our support staff is available 24 hours a day, 7 days a week and responds to support requests within 2 minutes of being placed.
If your experience happened with another broker, we are deeply sorry you have to go through this with such a bad broker partner. When we open and begin accepting traders, we would love the opportunity to have you as a client and show you what its like to have a great broker partner.
All the best,
Marcus W.
EPFX Admin
Starting with the positives, let's talk about trading platform performance. It's pretty solid, not gonna lie. But, every rose has its thorns, right? With EPFX, the glaring one for me is their customer service. To put in a polite term, it's 'lackadaisical'. Had an issue with a transaction once and getting a helpful, timely response was like pulling teeth. Their withdrawal speed too can be a bit like a marathon, not a sprint. Keeping fingers crossed and just waiting for my withdrawal was not the most pleasant experience.
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