My user experience felt like navigating through a very 'user-unfriendly' maze. The platform often reminded me of my grandmother's old computer - outdated and sluggish. The trade execution time was slower than a snail race and let me tell you, in the world of forex, time is money!
Don’t even get me started on their customer service. Their responsiveness was equivalent to a stone's! Each time I ran into issues, they conveniently went into hibernation mode.
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2023-12-04 16:11
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EPFX Support
2024-02-01 23:40
Hello Nuotrader,
Please be informed, your review was left on 2024-01-04 and our company has not yet opened and started accepting clients. Due to this fact, it is not possible for you to have an account with our firm nor have you been able to experience our trade execution time as you are not a client with our firm. Furthermore, when we do open and begin accepting clients, our support staff is available 24 hours a day, 7 days a week and responds to support requests within 2 minutes of being placed.
If your experience happened with another broker, we are deeply sorry you have to go through this with such a bad broker partner. When we open and begin accepting traders, we would love the opportunity to have you as a client and show you what its like to have a great broker partner.
All the best,
Marcus W.
EPFX Admin
My user experience felt like navigating through a very 'user-unfriendly' maze. The platform often reminded me of my grandmother's old computer - outdated and sluggish. The trade execution time was slower than a snail race and let me tell you, in the world of forex, time is money! Don’t even get me started on their customer service. Their responsiveness was equivalent to a stone's! Each time I ran into issues, they conveniently went into hibernation mode.
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