$0 on US stocks and ETFs with this platform, awesome, right? But hold on, their customer service kinda stinks. Like, what good are cheap trades if you can't get help when you need it, you know? Kinda makes you wonder what the catch is...

I tried to continue using the account, but when I want to place a buy or sell, I always had delays on the execution. So, when I placed a trade, it took more than 5 seconds to execute it and if I want to put 4 trades.. it will took more than 1 minute in total..

I'd rate The Vanguard Group 5/5. Their investment options are clear, and customer support is incredibly helpful and professional. They've addressed all my queries and consistently deliver high-quality service.