Exness回復

2025-07-16 09:54

塞浦路斯

回復

你好，關於您的問題，您可以將具體詳情與平台的 24/7 客戶支援聯絡。您亦可從您註冊的電子郵件地址發送電子郵件至官方支援電子郵件：support@exness.com（請確保是正確的地址）。如果您已與我們的官方客戶支援聯絡過，請繼續透過電子郵件進行對話，或在官方網站上諮詢 24/7 在線支援。謝謝。

FX2872886218補充資料

2025-05-30 14:30

香港

補充資料

透過電郵與平台的上訴溝通指出，當時平台並未出現任何滯後。我手動平倉了所有的空倉，並沒有理由讓所有的空倉一直持有直至最終的保證金追繳。當我嘗試手動賣出時，價格卡在320不動，最低回拉僅達到3198。不道德的Exness導致了我的保證金追繳，但拒絕提供任何補償。在WikiFX經理的干預下，我要求平台賠償我16,000美元。

FX2872886218開始調解

2025-05-27 18:31

香港

開始調解

EX platform card for half an hour, on April 14, 2025, from 22:00 to 22:30, causing losses of $16,000 on my 4 accounts, holding short positions, unable to sell, with video evidence, emailed the platform, no response! Unscrupulous platform! The platform replied to the email admitting that the platform was stuck for half an hour, I manually submitted to sell the short position, and the platform also admitted that I submitted the prompt to sell the short position but couldn't sell it. If the unscrupulous platform doesn't get stuck, I won't suffer losses, but in the end, I was liquidated. The email requesting compensation was not processed. Be cautious of the unscrupulous Ex platform and don't fall for it again.