KETTNER

Company Name	KETTNER
Industry	Precious Metal Trading
Regulatory Status	Unregulated
Minimum Order Value	100 euros
Product Range	Gold Coins, Gold Bars, Silver Coins, Silver Bars, Platinum Coins, Platinum Bars, Copper Coins, Copper Bars
Ordering Process	Straightforward with Order Overview, Confirmation, Payment, Order Progression, Shipping, and Invoice Receipt
Shipping Times	Typically 1-2 working days
Order Combination	Not offered; Separate shipping costs for each order
Payment Methods	Bank Transfer in Advance
Customer Support	Multiple contact options via email, telephone, and fax
Contact Information	Email: service@KETTNER.de, Tel.: 07930/2699, Fax: 07930/1855

Overview

KETTNER is an unregulated precious metal trading company specializing in a diverse range of products, including gold coins, gold bars, silver coins, silver bars, platinum coins, platinum bars, copper coins, and copper bars. With a minimum order value of 100 euros, their straightforward ordering process involves order placement, confirmation, payment, order progression, shipping, and invoice receipt. Shipping times are typically 1-2 working days, and KETTNER does not offer the option to combine multiple orders, with separate shipping costs for each order. Payment is accepted only via bank transfer, and they prioritize data protection and privacy. Based in Villingen-Schwenningen, KETTNER provides multiple contact options for customer support via email, telephone, and fax, with a commitment to prompt and insured delivery of goods. For more information, you can visit their official website at KETTNER Official Website.

Regulation

KETTNER is a company specializing in precious metal trading, and notably, it operates in an unregulated environment. This means that within the context of the precious metal trading industry, there are no specific government or industry regulations overseeing KETTNER's activities.While operating in an unregulated space can provide businesses with a degree of autonomy and flexibility, it also raises concerns related to transparency, accountability, and consumer protection. Investors and customers engaging with KETTNER should be cautious and conduct thorough due diligence to understand the risks associated with unregulated precious metal trading and consider seeking professional financial advice to navigate this unique landscape effectively. Additionally, KETTNER itself should prioritize ethical practices and transparency to build trust with its clients in the absence of regulatory oversight.

Pros and Cons

KETTNER offers a wide range of precious metal products and a straightforward ordering process. They provide transparent shipping and payment information and have efficient customer support. Their focus on data protection and prompt delivery are positive aspects. However, operating in an unregulated environment raises concerns about transparency and accountability. Payment options are limited to bank transfer, and there is no option to combine multiple orders for shipping. Additionally, the offering of copper metals may not align with traditional precious metal investments. Customers should exercise caution and thorough due diligence when considering KETTNER for precious metal trading.

Pros	Cons
Extensive Precious Metal Products	Lack of Regulatory Oversight
Diverse Range of Gold, Silver, Platinum, and Copper Products	Potential Transparency and Accountability Concerns
Straightforward Ordering Process	Lack of Consumer Protection
Transparent Shipping and Payment	Limited Option to Combine Multiple Orders
Efficient Customer Support	Payment Only Accepted via Bank Transfer
Prompt Delivery	Potential Payment Delays
Focus on Data Protection	Unconventional Offering of Copper Metals

Products

KETTNER offers a comprehensive array of precious metal products, catering to the diverse preferences of investors and collectors. Their product range spans various categories, including gold, silver, platinum, and even copper. Let's explore these offerings in detail.

Gold Coins: KETTNER provides a wide selection of gold coins from around the world. These include well-known options like the American Eagle Gold and the Canadian Maple Leaf Gold, as well as unique choices such as the African Safari I Gold and the German Empire Gold. Whether you're seeking coins with historical significance or those featuring contemporary designs, KETTNER's gold coin collection offers a wealth of options.

Gold Bars: For investors who prefer gold in bar form, KETTNER offers a range of gold bars in various weights, from the practical 1g and 10g bars to larger options like the 1 kg gold bar. These bars are ideal for those looking to invest in pure gold with ease and flexibility.

Silver Coins: KETTNER's silver coin collection boasts a diverse array of choices, including the iconic American Eagle Silver and the Chinese Panda Silver. Collectors can also explore colored silver coins and unique options like the Partly Gold-Plated Silver coins. These coins appeal to both numismatic enthusiasts and investors seeking to diversify their portfolios.

Silver Bars: Investors can also opt for silver bars from KETTNER, available in various weights, ranging from 10g to 15 kg. These bars provide a convenient way to acquire and store silver as an investment or hedge against economic uncertainties.

Platinum Coins and Bars: KETTNER's platinum offerings feature coins such as the Big Five Platinum and the Kangaroo Nugget Platinum. They also provide platinum bars in different weights, catering to investors interested in this precious metal's unique properties.

Copper Coins and Bars: Beyond the traditional precious metals, KETTNER offers copper coins and copper bars. While copper is not as commonly associated with investment, it can be a unique addition to a collection or serve industrial purposes.

In summary, KETTNER's product lineup covers a wide spectrum of precious metal options, accommodating the preferences and goals of investors and collectors alike. Whether you're interested in gold, silver, platinum, or even copper, their extensive range ensures that you can find the right products to meet your specific needs and investment objectives. However, it's essential for customers to research and make informed decisions when considering precious metal investments, especially given the variety of options available.

How to place orders？

Placing an order with KETTNER is a straightforward process, ensuring that customers are well-informed at each step. Here's a detailed description of how to place an order:

Step 1: Order and Order Overview

• Visit KETTNER's precious metal online shop.

• Select the items you wish to purchase, making sure the total order value meets the minimum requirement of 100 euros.

• You have the option to place your order as a guest or as a registered user.

Registering offers advantages such as an overview of your order/sales history, the ability to manage your precious metal holdings under “My precious metal holdings,” and a more streamlined and quicker ordering process.

• After placing your order, you will receive an order overview via email. This document confirms the details of your order.

Step 2: Order Confirmation

• KETTNER's team will manually review your order to ensure accuracy and availability of the selected items.

• Once your order has been verified, you will receive an order confirmation by email.

• If you have opted for the “bank transfer” payment option, you are kindly requested to complete the payment within three days.

Step 3: Payment Confirmation

• If you have made a prepayment, and your payment has been successfully credited to KETTNER's account, you will promptly receive a payment confirmation via email.

Step 4: Order in Progress

• After payment confirmation, your order progresses to the logistics department.

• The goods you have ordered are then prepared for shipping, ensuring they are well-packaged and ready for dispatch.

Step 5: Shipping of Goods

• Once your order is ready for shipment, you will receive an email notification containing your tracking number.

• This allows you to monitor the progress of your package during transit, ensuring you have visibility into its location and estimated delivery time.

Step 6: Invoice

• It's important to note that the package you receive will contain a delivery note but not a physical invoice.

• For insurance purposes and your convenience, the invoice will be automatically sent to you by email.

If you encounter any questions or require further assistance during the ordering process, you can reach out to KETTNER's customer service team by calling +49 7930 2699 during their business hours. This ensures a smooth and well-informed experience when placing orders with KETTNER.

Shipping and Payment

KETTNER offers transparent information about their shipping and payment processes, ensuring customers have a clear understanding of what to expect. Here's an organized description of their shipping and payment procedures:

Delivery Time:

• Processing of the order begins immediately after the receipt of payment in their account.

• Depending on product availability and the chosen delivery service, customers can typically expect delivery times of 1-2 working days.

• KETTNER prides itself on being faster than the usual market level.

• Specific information about delivery times for items not immediately in stock is provided in each item's description.

• The delivery time does not impact any price changes made after the order is placed.

Shipping Process:

• Goods are picked up twice a day from their high-security warehouse to expedite processing and shipping.

• In most cases, customers can expect to receive their goods on the working day after the outgoing shipment.

• In exceptional cases, KETTNER reserves the right to deliver personally or through special couriers, ensuring secure and reliable delivery.

• Shipping costs are inclusive of VAT.

Combining Various Orders:

• For organizational reasons, KETTNER does not currently offer the option to combine multiple orders.

• Each order received is processed and dispatched immediately in logistics, regardless of subsequent orders.

• Separate shipping costs apply to each additional order placed.

Payment Methods (Bank Transfer in Advance):

• Payment can be made in advance through a bank transfer.

• After receiving the full payment amount (bank transfer in advance), KETTNER ships the ordered goods immediately.

• The shipment is fully insured at their shipping risk, providing customers with peace of mind.

• Customers will receive a manual order confirmation via email shortly after placing their online order, containing all relevant payment-related information.

• Payment via bank transfer is expected within three working days from the date of the order.

• Special costs for payments from Germany or SEPA transfers from other EU countries are usually not applicable. Any deviations from this norm would be the responsibility of the purchaser.

KETTNER's commitment to transparent communication and efficient processing ensures that customers have a smooth and reliable experience when it comes to both shipping and payment procedures.

Customer Support

KETTNER places a strong emphasis on customer service, providing multiple channels for customers to reach out for assistance and support. Here's an overview of their customer service offerings:

Contact Options:

Customers with inquiries, questions about their high-quality precious metal products, or any suggestions can use the provided contact form on the KETTNER website.

For more direct communication, they offer contact via email, telephone, and fax.

• Email: service@KETTNER.de

• Tel.: 07930/2699

• Fax: 07930/1855

Response Time:

• KETTNER assures customers that they will reply to inquiries made through their contact form or other contact methods as soon as possible. This demonstrates their commitment to providing prompt and helpful responses to customer queries.

Physical Address:

KETTNER's customer service is associated with the business entity “Life Coaching Finance,” under the name Jürgen A. Kettner eK.

The physical address for customer correspondence is:

• Schönbühlstraße 9

• 78052 Villingen-Schwenningen

Google Maps:

• They provide a link to Google Maps, which can assist customers in locating their physical address or business premises, ensuring clarity and convenience for those who may wish to visit their location in person.

Data Protection Information:

• Customers are encouraged to review KETTNER's data protection information regarding the processing of their personal data, emphasizing their commitment to privacy and data security.

Overall, KETTNER's customer service aims to be easily accessible and responsive to customer needs. They strive to provide expert advice and assistance through various contact channels, ensuring a positive and supportive experience for their customers.

Conclusion

KETTNER specializes in precious metal trading in an unregulated environment, offering a diverse range of products, including gold coins, silver coins, platinum coins, gold bars, silver bars, and more. Their ordering process is straightforward, involving order placement, confirmation, payment, order progression, shipping, and invoice receipt. They prioritize transparency and efficient customer service, with various contact options available. Delivery times are typically 1-2 working days, and they do not combine multiple orders. Payment is accepted in advance via bank transfer. Kettner's commitment to clear communication and efficient processing ensures a smooth experience for customers seeking to invest in precious metals.

FAQs

Q1: Is KETTNER regulated？

A1: No, KETTNER operates in an unregulated environment within the precious metal trading industry.

Q2: What is the minimum order value？

A2: The minimum order value is 100 euros when placing an order with KETTNER.

Q3: How long does delivery take？

A3: Delivery times typically range from 1-2 working days, depending on product availability and the chosen delivery service.

Q4: Can I combine multiple orders for shipping？

A4: No, for organizational reasons, KETTNER does not currently offer the option to combine various orders, and separate shipping costs apply to each order.

Q5: What payment methods are accepted？

A5: Payment is accepted in advance via bank transfer, ensuring prompt processing and shipment of goods by KETTNER.