IC Markets GlobalReply

2020-05-27 15:43

Australia

Reply

On March 26th, our gold quotation was abnormal, and it was later confirmed that the abnormal quotation was not a real market quotation. Therefore, your stop- profit orders cannot actually use this abnormal quotation as a trigger or execution. Our staff will give you relevant explanations in the email. If you have any questions, you can reply to the email to inform us.

GANGGESupplemental Materials

2020-05-24 22:21

Hong Kong China

Supplemental Materials

You talk about the invalid quotation that day. If the customer has made a profit, you will recover this. Then my issue is caused by your so-called invalid quotation, don't you give me an explanation on this stop? I feel like I'm depositing money in the bank. But you said that the system went wrong, and the money is gone. Isn't it reasonable?

GANGGESupplemental Materials

2020-05-20 12:19

Hong Kong China

Supplemental Materials

Since you said that the quotation was abnormal, so why did you close my positions for stops? As a platform, it is your obligation to provide customers with security protection as much as possible. I made an order on your platform, but the funds were lost without any reason. Are you not liable for this?

IC Markets GlobalReply

2020-05-06 17:03

Australia

Reply

On March 26th, our gold quotation was abnormal, and it was later confirmed that the abnormal quotation was not a real market quotation. Therefore, your stop- profit orders cannot actually use this abnormal quotation as a trigger or execution. Our staff will give you relevant explanations in the email. If you have any questions, you can reply to the email to inform us.

GANGGESupplemental Materials

2020-04-30 05:41

Hong Kong China

Supplemental Materials

I have sent countless emails to you. Did you process my issue? If so, do I need to expose my problem here?

IC Markets GlobalReply

2020-04-27 11:37

Australia

Reply

If you have any questions, you can reply to the email to let us know.

GANGGESupplemental Materials

2020-04-26 21:35

Hong Kong China

Supplemental Materials

If it is my fault in the capital management and my positions are closed due to low risks, I will say nothing! My risk rate is more than 4000%. The gold price on that day was certified and valid by numerous platforms. My order for going short was clearly profitable and conducted stop-loss operation. Since IC said that it is invalid, in addition to the profits that the platform refused to give, why it led me to loss and closed my positions, given the invalid quotation? The thing is that I did not set a stop loss, how can I close positions to stop loss? ? ?

GANGGESupplemental Materials

2020-04-26 21:21

Hong Kong China

Supplemental Materials

How could my order be closed by a loss if the quotation of gold on that day is invalid and stop-profit operation cannot be conducted? How does your platform ensure the safety of clients' funds? I lost almost US 10,000 dollars and you just want to shirk your responsibilities?

IC Markets GlobalReply

2020-04-20 10:45

Australia

Reply

On March 26th, our gold quotation was abnormal, and it was later confirmed that the abnormal quotation was not a real market quotation. Therefore, your stop- profit orders cannot actually use this abnormal quotation as a trigger or execution. Our staff will give you relevant explanations in the email. If you have any questions, you can reply to the email to inform us.

GANGGEStart Mediation

2020-04-10 11:49

Hong Kong China

Start Mediation

IC Markets is a platform but not a trader, while it tampered my trading. How dare you!!