XMReply

2020-10-22 14:07

United Kingdom

Reply

10099500, order 66840543, short, trading commodity GBPUSD# The closing price is 1.31564, the liquidation time is 23:59:56, and the highest price on the K-line chart at that time is 1.31457. Because the customer traded a short order, which is a position that opens at the selling price and closes at the buying price. The selling price on the K-line chart plus the actual spread of the commodity at the time is the closing price of the customer's order. And because the customer's order was closed at around 0 o'clock, when the spread would expand due to the small market transaction volume and the lack of liquid quotations. According to the related terms & regulations of XMXM, when the margin is occupied and the prepayment ratio is as low as 20%, the system will liquidate the position (prepayment ratio = net value/used margin *100%). In the case of open positions, the net value displayed on the MT4 terminal = balance + credit (bonus) ± profit and loss ± overnight interest. At that time, the prepayment ratio of the order was 7.5%, the net value was 11.2 US dollars, and the used margin was 148.0 US dollars. (Customers can also check the prepayment ratio at the time of liquidation in the MT4/MT5 account history). After the verification by the relevant department, the closing price of customer order #66840543 was between the selling price and the buying price at the time, and the buying price and selling price in the market at that time was also showed here when the customer's order was liquidated. Regarding the customer service's attitude, the customer contacted the customer service representative this morning, who helped the customer check the related information for the the first time. But the customer was offline before the the market buying price and selling price when the liquidation happened was clear. And about the deposit channel, the platform has cooperated with many partners, which were selected strictly. The official payee information displayed displayed in the membership area for deposit is also correct. Any problem after depositing, customers can contact our website customer service at any time.

FX6509645098Start Mediation

2020-10-22 09:47

Hong Kong China

Start Mediation

The K line didn’t reach 1.3156 while my positions were closed. There are some photos which show the K line and the time, you can see the truth by yourself. The customer service just keep shrinking. The deposits are transferred to personal account. It’s a fraud platform!