XMReply

2021-03-26 14:03

United Kingdom

Reply

Dear customer, first of all thank you for choosing and trusting XM! Your XM MT4/MT5 account number is: 61972377, you have reported that the K-line diagram of the platform is false. For this reason, we will feed back to the relevant department as soon as possible, conduct a detailed investigation, and give the following reply. First of all, XM is a sell-off mode, and all customer orders are traded at market prices. We have checked that the K line on March 14 is marked in your screenshots. Due to the change of seasons, daylight saving time is about to begin, and the trading hours of some commodities will be affected accordingly between March 14 and March 26. The GBPUSD and USDCNH you mentioned are both foreign exchange commodities. Foreign exchange commodities will open ahead of schedule on March 14th. The market opening time is 23:05 platform time. The K-line chart shows platform time. Therefore, There is a market quote from platform time 23.05 March 14th to 00: 00 on the 15th, so the quote will also be displayed in the candlestick chart. For the important notice of commodity trading hours affected by daylight saving time, we have also announced it in the [Company News] on the official website on March 11, 2021. We also provide you with a corresponding link for your reference: https://www.xmtrader .net/cn/important-notification-2021-daylight-savings-105021. If you have any questions, please feel free to contact XM official website online customer service for consultation. To contact customer service, please go to XM official website https://www.xmtrader.net/cn/ and click on the upper right corner to contact customer service, provided by XM 24 hours online customer support from Monday to Friday, we are very happy to serve you. Thank you again for your support and understanding of XM! Thanks!

FX5089824183Start Mediation

2021-03-18 18:45

Hong Kong China

Start Mediation

The Fig 1 is about GBP/USD. The second Fig is about USDCNY. And there are many other things