Home -
Rights Protection Center -
Exness -
Safeguarding Rights Detail -
2021-07-17 16:44
China
The network was disconnected and can’t log in, causing large losses
[Object]
Exness Exness
[Issue]

Others

[Requirement]

other

[Amount]

$15(USD)

[Time]

34day23hour

2021-08-21 16:03
Hong Kong China Hong Kong China
2021-07-22 15:53
Cyprus

Reply

We apologize for the inconvenience caused by a short-term technological malfunction occurring amid the maintenance of trading servers of Exness on July 17th. Please don't worry because the problem has been solved. After looking into the execution of the orders of your trading account, we have decided to cancel harmed orders and fully compensate for your losses thereof. If you have any other questions, please feel free to contact us at any time.

2021-07-19 18:46
Hong Kong China Hong Kong China

Supplemental Materials

No reply?

2021-07-17 16:55
Hong Kong China Hong Kong China

Supplemental Materials

The trading account only had USD 20, but the network failure seen by the server caused me to lose USD 15.

2021-07-19 12:03
Hong Kong China Hong Kong China

Contact Broker

2021-07-19 09:52
Hong Kong China Hong Kong China

Verified

2021-07-17 16:44
Hong Kong China Hong Kong China

Start Mediation

The network was disconnected after BTCUSDm trading on Saturday. Failed to liquidate the positions. It caused large losses.

Statement：

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
Exness
Regulated

Exness

Company name：Exness (SC) Ltd

Score

9.04

10-15 yearsRegulated in United KingdomRegulated in CyprusRegulated in South Africa

Score

9.04

Previous Post

Withdrawal took 3 days

China 2021-08-13 09:03
Next

Severe slippage

China 2021-09-03 10:13