XMReply

2021-10-19 14:59

United Kingdom

Reply

Dear Customer, first of all, thank you for supporting XM! Your MT4/MT5 account number: 251013873. We first reported your complaint to the relevant departments for in-depth checking, and now get the reply as follows: About your trading account 251013873 (hereinafter referred to as "your account"), according to the investigation by anti-fraud department, your trading pattern is considered to be cashing out by arbitrage, which is fraudulent under the terms and conditions. Therefore, we have decided to take the following measures immediately: - close all accounts registered in your name; - cancel your trading order number #5214418 in your trading account 251013873. Please note that you have been banned from creating an account and trading on our platform. If you succeed in registering an account and trading on our platform due to a system or human error, we will immediately close your account, cancel all profits and losses you have obtained, and refund your principal through the original channel, with the commission for deposit and withdrawal being paid by you. At the same time, we note that you have applied for withdrawal on October 9, 2021, the withdrawal of $81.79 has been approved, the money will be transferred within 1-3 working days. Please wait patiently and pay attention to the transfer information of your bank card. Please note that this is the final decision according to our terms and conditions. We will not send any further notice. If you have any question, please feel free to contact XM Customer Service at https://www.xm-intl.com/cn/. Click on [Web Customer Service] in the upper right corner. XM provides 24h online customer service from Monday to Friday, and we are very glad to help you! Thank you!

FX3595160758Supplemental Materials

2021-10-12 15:56

Hong Kong China

Supplemental Materials

Illegal broker, they shut down my account promptly, fearing that I make more profits.

FX3595160758Start Mediation

2021-10-11 08:36

Hong Kong China

Start Mediation

My account was 251013873 and gained $154 on October 8. But my profits were taken by the platform. Please beware of it.