ExnessReply

2022-03-21 15:18

Cyprus

Reply

If you have any question of the order execuation price, you can report by the following ways, and please email the information at support@exness.com. 1, trading account; 2, phone password; 3, order number; 4, trading log(must offer the log document);5, convincing screenshot (not necessary). You can find the log document at MT4 trading platform "document" - “data center” - Logs. Send us the logs, and we'll check and reply as soon as possible. Thank you for the cooperation.

YU-LESupplemental Materials

2022-03-08 02:03

Hong Kong China

Supplemental Materials

Order placed at 17:16 and position was closed automatically at 17:17. According to the Candlestick chart, the stop loss point was not reached.

YU-LESupplemental Materials

2022-03-08 01:43

Hong Kong China

Supplemental Materials

The actual point is more than 1 point away from the stop loss one I set. Why did you close my position automatically.

YU-LEStart Mediation

2022-03-08 01:38

Hong Kong China

Start Mediation

I watched the market in real time throughout the whole process, and I did not reach the stop loss, but the profitable order was forced to be swept.