JIAN@CHANSupplemental Materials

2022-07-20 14:34

Hong Kong China

Supplemental Materials

The net value restored is not correct, which is only half of the real one. Please check it, and do not ignore me. Big platform should not fool investors by making small compromise, instead, please check it again according to the fact.

ExnessReply

2022-07-20 14:27

Cyprus

Reply

Thank you for contacting the complaint team. And the server was confronted with a comtemporary technical problem in personal zone at 14:15-16:15 GMT+0 on July 5 (platform time). We are deeply sorry for the inconvenience caused. At the same time, we have dealt with the problem and everthing is back to normal. Do not worry about it. After carefully checking the execution of orders in the account 12162316, we decide to calculate the result again by restoring the net value before the technical issue. Please feel free to contact us, if you have any questions.

JIAN@CHANStart Mediation

2022-07-07 07:41

Hong Kong China

Start Mediation

In the evening of July 5, 2022, the platform was unable to log in to the server due to the failure of the website to log in to the server, which led to the final liquidation. The account number was 12162316, and the account name was Chen Di. Please allow the platform to restore the position