SHENHUAZHINENG
2022-09-30 12:53
China
On September 26, 2022, the network was disconnected for 19 minutes, causing heavy losses to customers. So far, no compensation has been paid.
[Object] 
D prime
[Issue]
Others
[Requirement]
compensation
[Amount]
¥9,687(CNY)
[Time]
92day21hour
SHENHUAZHINENGResolved
2023-01-01 10:43 
Hong Kong China
Hong Kong ChinaD primeReply
2022-12-02 10:42
Singapore
Reply
Dear customer, Doo Prime has never disconnected the network maliciously to interfere in users' trading. Please reach out to the official custome service for help, if you have any questions about your account.
WikiFX Overseas Customer ServiceContact Broker
2022-09-30 18:23 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2022-09-30 15:47 Hong Kong China
Hong Kong ChinaVerified
SHENHUAZHINENGStart Mediation
2022-09-30 12:53 Hong Kong China
Hong Kong ChinaStart Mediation
On September 26, 2022, the network was disconnected for 19 minutes, causing heavy losses to customers. So far, no compensation has been paid.
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
